Frequently Asked Questions

Do you offer international shipping?
Yes! I ship worldwide, with the exception of Brazil and Israel. Unfortunately, frequent issues with lost or returned packages in these regions prevent me from reliably fulfilling orders there.

Will I have to pay any import/tax fees when my order arrives?
No, you won’t be charged any extra fees. I take care of that on my end, so there are no surprise costs when your order arrives. This has never been an issue.

Please could you make me a custom bag?
Sorry, I don't take custom orders due to time constraints! I'm all ears for fun new ideas though, so please feel free to email me your suggestions.

I have a problem with my order, please can you help me?
Please email me using my contact form here.

Where is my pre-order? Why haven’t I received any updates?
I totally understand how long waits can feel frustrating. Pre-orders can sometimes take 6–8 months to be fulfilled. I don’t send frequent updates during this time, but please rest assured - your order hasn’t been forgotten! As soon as it’s shipped, you’ll receive a confirmation email with a tracking link to follow its progress.

I pre-ordered a bag from you that said it would be ready by [month], why is it late?
Please understand that the pre-order timeline is an estimation only - no guarantees. On pre-order product listings, I do my best to inform buyers about the possibility of manufacturing and shipping delays. If you are uncomfortable with waiting for an extended period of time without precise delivery dates, then please don't place a pre-order.

Why do pre-orders take so long?
Each bag is thoughtfully designed by me and expertly crafted by my overseas manufacturer. With intricate embroidery, custom metal zippers, and multiple fabric layers, the production process is complex and involves many steps, which can sometimes lead to delays. Shipping from my manufacturer to the UK typically takes one to two months and may be subject to customs processing. Once received, I personally handle packing, labeling, and shipping to ensure everything arrives safely. While I strive to work as quickly and efficiently as possible, I appreciate your patience and support!

Why do 'change of heart' refunds hurt your business financially?
As a small business, I produce bags based on the exact number of pre-orders I receive. For example, if you order a bag, I order that bag specifically for you from my manufacturer. Because of this made-to-order system, refunds for pre-orders can be financially damaging as I’ve already invested in materials, production, and shipping based on your order.

Unlike big retailers, I don't keep large amounts of extra stock, so every refund impacts my ability to stay sustainable and continue creating new products. Of course, I completely understand that sometimes things change, and if you truly need to cancel your pre-order, I will honour that. I just kindly ask that you consider the impact on my small business before making that decision.

You didn't answer my question!
Please use my contact form here and I'll answer your question as soon as possible.

ABOUT THE ARTIST

Hi, I’m Niamh (that’s “neeve”), a creative soul from the rainy north of England with a love for reading, my two dogs, and daydreaming in nature. When I’m not packing your orders or designing fun new products, you’ll find me cooking a new recipe, guessing someone's star sign, or pointing out different kinds of birds and flowers. My favourite games are The Legend of Zelda: Majora's Mask, Baldur's Gate 3, and of course Animal Crossing. I'm an INFJ and a Gemini!

Kira Kira was born from my favourite kind of magic: turning a tiny spark of imagination into something real, beautiful and useful. I love creating thoughtful designs that add a little joy to daily life. My mind is constantly coming up with new design ideas - I wish I could pursue them all! A couple of times a year, Kira Kira also helps raise money for UK-based animal shelters and rescue charities - causes that are close to my heart.

Thank you so much for supporting my one-woman business. It truly means the world to me.

With love,
~Niamh ♡