Frequently Asked Questions

☆ Do you ship outside the UK?
Yes! I ship to anywhere in the world.

☆ Please could you make me a custom bag?
Sorry, I don't take custom orders due to time constraints! I'm all ears for fun new ideas though, so please feel free to email me your suggestions.

☆ I have a problem with my order, please can you help me?
Please email me using my contact form here. I try to answer all of my emails in 1-3 days, but sometimes things can take a bit longer due to my busy day job. I will always do my best to help!

☆ I pre-ordered a bag from you that said it would be ready by [month], why is it late?
Please understand that the pre-order timeline is an estimation only. On pre-order product listings, I do my best to inform buyers about the possibility of manufacturing and shipping delays. If you are uncomfortable with waiting for an extended period of time without precise delivery dates, then please don't place a pre-order.

☆ Why do pre-orders take so long?
The bags are carefully designed by me and then produced by my manufacturer overseas. The bags involve intricate embroidery, custom metal zippers and multiple layered fabrics, making them quite complex to produce. With so many steps in the manufacturing process, this increases the likelihood of delays.

Even when the bags arrive with me in the UK, there's still more work to be done! Quality checking, packing, printing shipping labels and customs information and dropping packages off at the post office all take time. I do my best to work as quickly and as efficiently as possible.

☆ Who are you?
My name is Niamh (say "neev") and I'm a designer from England. I have worked in marketing and e-commerce before, which inspired me to start my own business with Kira Kira! In my spare time I enjoy drawing, looking after my house plants, watching anime, listening to music and being surrounded by nature. I love designing products and Kira Kira has been my passion since 2020, so I am very grateful for your support ♡

☆ You didn't answer my question!
Please use my contact form here and I'll answer your question as soon as possible.